DELIVERY
Take advantage of our Online Shop and benefit from delivery directly to your home.
Standard delivery with TNT Post within the EU is free of charge, regardless of order value.
Additional charges may apply for Express or Courier Services. Please contact us for a quotation.
The online shop is for consumers. All prices are including dutch VAT.
If you are in a country outside the EU, your countries customs may charge you duties and VAT.
Delivery time
Standard delivery time within the EU should be less than 7 workdays.
Shipping partner
Your orders will be shipped via TNT Post parcel service. You will receive a TNT Post tracking number.
TNT Post may use partners in countries other than the Netherlands.
Would you like to return one or more items from your order?
To do so, select your most convenient shipping option and send your order back to us. Please keep the receipt of postage until you have received an Email confirming receipt of your returned items. Please note that you have to cover the costs of returning the items back to us. For technical and administrative reasons.
Delivery address and invoice address
Are you rarely at home at regular delivery times?
We will be pleased to deliver your order to any address of your choice – to your place of work, your neighbour, friend or relative.
Information by Email
Please note the following security advice:
We will never contact you (by phone or Email) to ask you to reveal personal information and never without stating the order number, except in the case of possible queries regarding current online orders.
If you receive an Email from us but you have doubts about the authenticity, please contact our Customer Service team. We are happy to verify the Email you received.
Online Shop contact:
Email: info@tatianapaulowna.com
Short overview of the most important Emails sent during the order process:
Confirmation of receipt of order
Immediately after your purchase, we will send you an Email confirming receipt of your order. A purchase contract is only entered into when the ordered goods are dispatched which will also be confirmed by Email.
Dispatch confirmation
Once your parcel has been transferred to our Shipping partner, you will receive another Email.
Receipt of payment (prepayment option)
Once your payment has been received, we will send you a confirmation Email.
Confirmation of your returns
Once your returns have been received and processed, you will receive a confirmation Email. Further information on returns can be found here.