Privacy Policy

Who we are

Our domain name is:

Tatiana Paulowna is the controller of the personal data you submit to us and responsible for your personal data under applicable data protection law.

Tatiana Paulowna Westplein 11 3016 BM Rotterdam The Netherlands Chamber of commerce registration: 70425167 VAT registration number: VAT NO.: NL265944958B01

What personal data we collect and why we collect it

Contact forms

We will use your contact details to manage your queries, to handle complaints and warranty matters for products and technical support matters through e-mail, our chat function, telephone and through social media. We will process any data you provide to us, including the following categories

  • contact information such as name, e-mail address and telephone number
  • all correspondence in the matter

Online purchases

We will use your personal data to manage your purchase online at Tatiana Paulowna by processing your orders via our online services and send you notifications of delivery status or in the event of any problems with the delivery of your items.

We will use your personal data to manage your payments.

We will also use your data in order to handle complaints and warranty matters for products.

Your personal data is being used to identify you and to validate your legal age for shopping online and to confirm your address with external partners.

We will process following categories of personal data

  • contact information such as name, address, e-mail address and telephone number
  • payment information and payment history
  • credit information
  • order information

If you have an account we will also process your personal data submitted in relation to the account or membership such as

  • accountname
  • shopping history


A cookie contains some data that is saved to, and, during subsequent visits, retrieved from your computer or mobile device. If you use our services, we will assume that you agree to the use of such cookie.

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

Embedded content from other websites

This site may include embedded content from other websites (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.


We will use data to evaluate, develop and improve our services, products and systems for all of our relations. For this purpose we will not analyze your data on an individual level.

Who we share your data with

We never pass on, sell or swap your data for marketing purposes to third parties. Data that is forwarded to third parties, is only used to provide you with our services.

How long we retain your data

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.